New Hope
win and save rules
General terms and conditions
Joining the win-and-save rewards program of New Hope qualifies you to obtain reward points when you purchase products or services from merchants who joined the program, who can be stores, hotels, health institutions, pharmacies, beauty centers etc. of all types of activities
To join the program, you must open an account on the new hope website or app through any merchant joined the program.
* The merchant will ask you for your mobile number, where you will receive SMS with the confirmation code, and he will ask for your e-mail to receive your account data.
After registering, you must create new password for your account using “forget password” tools.
You can now log into your account using the website or the mobile application of the program using your username and password.
The used mobile number should be your own number and not belong to any other one otherwise your account will be suspended and your points will be cancelled.
New Hope has the full right to suspend or cancel any account and refuse to grant or withdraw points as a result of any breach of these terms and conditions.
By opening an account on the New Hope website and using it through any of the program partner outlets, you automatically have agreed to the program and the terms and conditions subject to change from time to time
5- Closing or removing your account and canceling your points without notice if you are a party to any fraud or theft inside the partner outlets or you do any kind of fraud using the reward program
New Hope has the full right to modify or discontinue the program or change, cancel or withdraw any of the terms and conditions as it sees fit and without the need to give any reason at any time.
New Hope reserves the right to change, add or modify the program partners merchants
Reading these terms and conditions carefully and accepting them it is your responsibility and continuing your membership means your acceptance and commitment to all terms and conditions applicable from time to time.
In the event that you do not agree or not apply to any of the terms and conditions, you can cancel your membership.
The offers presented to you through the program can be changed or canceled without prior announcement about that. New Hope will not be held responsible for these actions
The merchants participating in the program are the ones who specify or change their offers, and this is after returning to New Hope and telling it to make adjustments so that New Hope can add the new changes to the website.
until changing the offers on the New Hope website, the merchant must still use the previously existing offers.
As a customer, you have the right to ask the merchant to give you the points associated with his offer and announced on the website, and in the event that he refuses, you must write to New Hope and inform of the incident, and we will take the necessary action with the merchant.
You are absolutely responsible for the use of your account in the program and keeping it and it’s data save, and that no one other than you use the account or the account points
In the event that the member receives rewards, benefits from New Hope or from any merchant of our program and that leads to any additional costs, taxes, claims or liabilities, the member is personally responsible for them.
By joining the program, you agree without conditions to grant New Hope the right to collect, use and retain the information of the New Hope membership application form, including, without limitation, your email, addresses, contact numbers, date of birth, details of your transactions, and the like, for the following purposes : –
To provide information about the program and the conduct of its work, such as sending and receiving points.
For the purposes of shopping, market research and analysis
To communicate and send offers and bonuses from either New Hope or merchants joining the program
New Hope is constantly keen on the continuity of the services, offers and benefits provided by New Hope or the merchants who join the program, but it is not responsible for any losses or damages, whether directly or indirectly, arising from the availability or non-availability of either all or part of these services, offers or benefits
When a member requests whether to use or to get the services, offers or benefits provided, their provision is subject to all the terms and conditions of the service provider, offers or benefits above.
New Hope is not legally responsible for any loss or damage, whether directly or indirectly, resulting from cancellation or change in the program or any of the services, offers or benefits available to members, for example, but not limited to removing some merchants from the program or change or removing one Services, offers or benefits
These terms and conditions are governed by the laws of the country where the program is implemented and any dispute may be referred to the courts of this country
The terms and conditions published from time to time on the newhope.me website are final and binding, and they supersede these terms and conditions and other information provided here about the program.
Membership
Free membership
You get it as soon as you register in the program through the website, and it only qualifies you to get Points you get when buying products and services of authorized merchants and using when you buy again.
Those under the age of eighteen are not allowed to retrieve points or register in the program.
In the event that your account is not used for a period of 3 months, your account will be suspended, so you must at least make a purchase from any of our certified merchants within a period not exceeding 3 months.
Earning Points
Upon purchase, inform the seller that you are member in the program and show him your mobile phone with the website or application open on the page of your username in which the username is written or in the form of a QR code that the merchant uses to send you the points that are due
When specific merchant send you points you will get 2 types of points
general points to buy from any merchant and Points of this merchant to buy only form him
All points earned are valid for 12 months. All unused points during the 12 months will be deducted from your balance and you will not be able to retrieve them again.
The points that you earn are determined according to the points specified by the merchant who determine points for each product separately as mentioned in his page on the website, and the merchant can not change the mentioned amount of points except after returning to the New Hope Administration and until this change occurs, he must give you the points announced on our website
As a member, you have a responsibility to inform New Hope administration about any merchant who refuses to apply what has been agreed with New Hope, such as refusing sending you points after purchasing from him, or as refusing taking points from you when you want to buy from him or refusing presenting prizes to winners of the periodic lottery of this merchant
Points are only earned from the day you join the program and you cannot earn points retroactively from your previous purchases
Redeem Points
During the payment of product price inform the merchant that you are a member of the program and want to exchange points in the purchase you make
Log in to your account through the website or the mobile application
If you have points in the general balance only, it can be used in whole or in part at this merchant or at a any merchant
If you have points in your balance of this merchant, you can use it in whole or in part at this merchant
Use the Send Points Tool
Type the username of the merchant you are buying from, which you will find in front of you, or request it from the merchant
As you type the name, a list of similar names will appear for you. Choose the correct name or complete the writing
Enter the number of points you want to redeem and hit the send button
If the number of points you entered to send, for example, is 10, and your balance of this merchant is 5 points, and your general balance has no points (in this case you will not be able to send)
If the number of points you entered to send, for example, is 10, and your balance of this merchant is 15 points, and your general balance has 10 points (in this case 10 points will be withdrawn from your balance of this merchant and 5 points remain, and your general balance will not be affected)
If the number of points that you entered to send, for example, is 10, and your balance of this merchant is 5 points, and your general balance is 10 points (in this case, 5 points will be withdrawn from your balance of this merchant and it becomes zero and the remaining amount is deducted from your general balance, in this case 5 points. your general balance and becomes 5)
in general system first take form your balance of the merchant and if it has no enough points then he continue taking from you general balance
After completing the transmission, the merchant will receive the points, and as soon as he checks this, he will deduct their value from the value of your purchases
Both of you and the merchant can check sending and receiving log using your account
Refund & Replacement
In case customer does refund within 14 days from the date of purchasing merchant will give him all cost of products and contact us to do refund from system
In case customer does replacment within 14 days from the date of purchasing we have 3 cases:-
a- replacment using same amount then no thing will happened
b- replacment using bigger amount of products discount then merchant will send customer the rest as cash
c- replacment using lower amount of products discount then merchant will take the rest from customer as cash
Terms of use
Every user has the right to have only one account on New Hope
In the event that the user has more than one account on the New Hope website, New Hope has the right to suspend his account or remove it completely from the New Hope website without any notification and the user loses any rights, points or data he had on the site
Your data must be real (your address – your phone numbers – your name – the identity number), that because if you win any prize you are contacted through this data, bearing in mind that New Hope maintains the confidentiality of sensitive information and is not published on the site’s pages except for merchants who will also can contact you in case you win their prizes or any thing related to purchases and points
The user is obligated not to do anything that would affect the operation or security of the New Hope website, or cause any inconvenience, offense, or disruption to any of the other users or our workers.
The user is fully responsible for his account and the confidentiality of his login data “password” and he bears full responsibility in the event that the account data is taken by any person who uses the account in any form, and New Hope does not have any responsibility for this matter.
We are not responsible for you or anyone else for any loss arising from something over which we have no control. This includes failure of electronic or mechanical equipment or communication lines (including telephone, cable, and the Internet), website, hosting server or illegal access, destructive codes, theft, operational errors, or extreme or unusual weather conditions ( Including floods, earthquakes, or other acts of fate), fire, war, rebellion, terrorist acts, riots, labor disputes, other labor problems, accidents, emergencies, delays, or reservations Excess, abolition, death of a governor, or an act of the government.
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